What is included in the price?
Please see our packages tab to see exactly what is included in each package. For an additional fee, we will set-up and style your party! If you choose to DIY, you will be provided with a how-to video, to help simplify the process.
Is there a travel fee?
We deliver within 15 miles of 78260 (San Antonio). Anything outside of 15 miles will have an additional travel fee, which will include set-up. Please contact us for details. We reserve the right to decline due to distance.
How do I book?
Please send us a message through CONTACT US / PARTY INQUIRIES. We will then contact you to book your party. An invoice will be emailed for credit card payment, as well as a contract. Your party is not booked until your deposit has been paid and the contract has been signed.
Is there a deposit? When does the remaining balance need to be paid off?
A non-refundable 50% deposit is required at time of booking. The remaining balance must be paid in full 24 hours PRIOR to your event. Failure to pay 24 hours prior will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed. You may add additional teepees, if they are available, but they cannot be subtracted after the initial booking.
What is your cancellation policy?
We understand that life happens and sometimes dates have to be adjusted. Sueños does not refund any cancellations, but events may be rescheduled. If you need to reschedule, we will gladly offer you the next available date.
What are the penalty charges for damaged items?
Any lightly damaged or stained property will result in a penalty charge of $50 plus $50 cleaning fee for each item. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.
How long is the hire period of the teepee package?
Our standard package is for a one night rental. Each additional night is $45 per teepee/per night.
How much space is required?
Each set up is approximately 4 feet wide by 75 inches long. It is the client’s responsibility to leave enough space for a walkway and safe sleep.
Will you move furniture to make room for the tents?
Sueños requires that the designated teepee area be clean and cleared of furniture. We will not move furniture to make room for your event.
How long will it take to set up? Take down?
Please allow 30-50 minutes for set-up and take down.
Will you need access to power?
Yes, some of our teepee lights require power.
How do you launder the linens? Disinfect items? What measures are you taking to prevent Covid-19?
Our sheets and blankets are all laundered with a hypo-allergenic laundry detergent prior to each event. All remaining items are wiped down with either disinfectant wipes or spray. Our teepee covers will also be steamed before and after your party. All items will be left for 72 hours after they have been sanitized. We will be wearing a mask when we enter your home and will use a disinfectant spray on all items before we leave.